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Patient Access Coordinator
As the Patient Access Coordinator, you will:
Answer patient phone calls in a timely & courteous manner
Schedule & educate patients on appropriate services
Triage requests & communicate with key interfaces
Verify/update patient demographic information during each scheduling interaction
Communicate scheduling outcomes with referral sources
Locate/interpret documentation in electronic patient charts
Handle patient complaints & concerns and escalate to the Call Center Supervisor or Patient Advocate when appropriate
Maintain a working knowledge of services & programs PrairieCare offers in order to provide excellent customer service, accurate information sharing & efficient transfers
Maintain availability spreadsheet of outpatient providers
Complete other duties as assigned by the Call Center Management team
Attend mandatory monthly before/after-hours trainings
Assist with staff coverage in the event of staffing shortage
High School diploma
Bachelor’s degree preferred
Experience working in healthcare preferred
Strong ability to multitask, handle stress, deescalate & problem solve
Excellent critical thinking skills
Proficient in Microsoft Office products including Word, Outlook, PowerPoint & Excel
PrairieCare is a physician-owned and operated psychiatric healthcare system experiencing rapid growth in the Twin Cities. With multiple sites across the Twin Cities, PrairieCare has quickly grown to become one of the State’s largest providers of mental health services to children, adolescents and their families.
PrairieCare does not discriminate against any person on the basis of race, color, national origin, disability or age in admissions, treatment or participation in its programs, services and activities or employment. PrairieCare is an Affirmative Action Employer/Equal Opportunity Employer supporting Veterans, Disabled and other protected individuals and is committed to a diverse workforce. Offers of employment from PrairieCare are conditional and contingent upon successful clearance of all background studies.