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Patient Access Coordinator

at PrairieCare

Posted: 11/7/2020
Job Status: Full Time
Job Reference #: c2b224a7-d9e7-4106-b583-af353ee5ae15

Job Description

As the Patient Access Coordinator, you will: 

  • Answer patient phone calls in a timely & courteous manner

  • Schedule & educate patients on appropriate services

  • Triage requests & communicate with key interfaces

  • Verify/update patient demographic information during each scheduling interaction

  • Communicate scheduling outcomes with referral sources

  • Locate/interpret documentation in electronic patient charts

  • Handle patient complaints & concerns and escalate to the Call Center Supervisor or Patient Advocate when appropriate

  • Maintain a working knowledge of services & programs PrairieCare offers in order to provide excellent customer service, accurate information sharing & efficient transfers

  • Maintain availability spreadsheet of outpatient providers

  • Complete other duties as assigned by the Call Center Management team

  • Attend mandatory monthly before/after-hours trainings

  • Assist with staff coverage in the event of staffing shortage


  • High School diploma

  • Bachelor’s degree preferred

  • Experience working in healthcare preferred

  • Strong ability to multitask, handle stress, deescalate & problem solve

  • Excellent critical thinking skills

  • HIPAA knowledge

  • Proficient in Microsoft Office products including Word, Outlook, PowerPoint & Excel

PrairieCare is a physician-owned and operated psychiatric healthcare system experiencing rapid growth in the Twin Cities. With multiple sites across the Twin Cities, PrairieCare has quickly grown to become one of the State’s largest providers of mental health services to children, adolescents and their families.

PrairieCare does not discriminate against any person on the basis of race, color, national origin, disability or age in admissions, treatment or participation in its programs, services and activities or employment.  PrairieCare is an Affirmative Action Employer/Equal Opportunity Employer supporting Veterans, Disabled and other protected individuals and is committed to a diverse workforce. Offers of employment from PrairieCare are conditional and contingent upon successful clearance of all background studies.